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Chief Information Officer (CIO) Support

CUSTOMER CHALLENGE

Our client’s Office of the Chief Information Officer (CIO), like many other offices within the federal government, functions in an environment with growing service delivery and compliance demands but shrinking human and financial resources. Our OCIO client was responsible for providing the IT support and infrastructure needed to enable the programmatic and mission services of their organization but found itself under scrutiny from federal-level accountability offices and federal representatives for the apparent mismanagement of a major IT investment and then not fulfilling federal IT reporting requirements. T. White Parker provided support to help our client agency re-plan the major investment, organize the agency’s IT governance and budgeting policies, processes and procedures and then provide the necessary strategic communications and training support to institutionalize the changes. Specifically, our support fell in the following areas:

  • IT Planning
  • IT Policy and Process Development
  • IT Portfolio Management (including CPIC)
  • Enterprise Architecture
  • Human Capital Management
  • Acquisition support
  • Strategic Communications
  • Training
  • Program Management

The Result:

Our client’s IT investment was ultimately approved for funding. Through the process, T. White Parker created a budgeting protocol and IT management plan and process that has resulted in improved IT investment performance and management, improved IT spending transparency and better alignment of IT investments to the agency’s mission and strategic goals. Supplemental to the measurable outcomes of our support, T. White Parker’s contribution to the CIO’s office has also changed the way leadership thinks of their role across the organization and has put the management infrastructure in place to enable the OCIO to be a planning organization versus one that is often reactive.

Key Highlights:

Key highlights from this engagement include:

  • We established structure around our client’s budgeting, cost modeling and IT investment management. Significantly decreased redundancy in IT funding.
  • Phase out outdated systems and lowered costs across the board.